Human Resource Management in the Hospitality Industry
by Michael J. Boella
2020-07-24 14:48:05
Human Resource Management in the Hospitality Industry
by Michael J. Boella
2020-07-24 14:48:05
Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and manageme...
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Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.
Taking a 'process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:
-Selection, appointment and induction
-Training and management development
-Labour turnover
-Employee relations and employment law
-Managing people and customer care
-Business Ethics
Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
* Practical introduction to human resource management, ideal for new students and managers in the hospitality industry
* 8th edition with updated data and new material on multi-unit operations and management
* Increased international focus with up to date case studies and examples
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