Nonfiction | Computer & Technology

Itil(r) V3 - A Pocket Guide

by Van Haren Publishing

2020-05-27 01:42:07

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This Pocket Guide is a concise summary of ITIL(r) V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the ''lifecycle'' approach?Foreword Ackno... Read more
This Pocket Guide is a concise summary of ITIL(r) V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the ''lifecycle'' approach?Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement Less

Book Details

File size6.38x4.11x0.45inches
Print pages164
PublisherVan Haren Publishing
Publication date June 1, 2010
LanguageEnglish
ISBN9789087531027
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Van Haren Publishing
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