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Measuring Business Excellence

by Gopal K. Kanji

2021-01-01 14:12:19

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Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction ofg customers, employers and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these addre... Read more
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction ofg customers, employers and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organizational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book will be essential reading for both academics and professionals working in quality management. Less

Book Details

File size9.21 X 6.14 X 0.9 in
Print pages256
PublisherRoutledge
Publication date January 18, 2002
LanguageEnglish
ISBN9780415258227
autor-image
Gopal K Kanji
Author
...

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