The Firm of the Future : A Guide for Accountants, Lawyers, and Other Professional Services

"In "The Firm of the Future," Paul Dunn and Ron Baker create an intellectual challenge for firm leaders. They are truly two of the best critical thinkers today. Together they provide the reader with a wealth of thought-provoking ideas. This is an intellectual masterpiece."
--August J. Aquila, PhD
Managing Director, American Express Tax and Business Services
Coauthor, "CPAs That Sell" and "CPA Firm Merger Strategies That Work"

"Paul Dunn and Ron Baker have done it again. Living up to their reputation for challenging conventional wisdom, Dunn and Baker present a new paradigm for the professions to understand the dynamic forces at play in the professional practice of the twenty-first century. "The Firm of the Future" is a brilliant work that adds a new dimension to the old formula for success in a professional service firm. Dunn and Baker clearly lay out a new road map to help leaders understand the differences between leveraging people and leveraging knowledge; between billing for time and pricing for value; and between doing things right and doing the right things. This new paradigm for the firm of the future will help professionals more accurately plan and structure their firm in a way that acknowledges and capitalizes on today's marketplace, technological opportunities, customer expectations, and human capital needs. Any practice leader who wants to ensure success for their organization should be compelled to read "The Firm of the Future.""
--Michael Platt
President and CEO, AccountingWEB Less