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The Language Of Patient Feedback: A Corpus Linguistic Study Of Online Health Communication

by Paul Baker

2021-01-08 12:30:48

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The Language of Patient Feedbackprovides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 m... Read more

The Language of Patient Feedbackprovides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book:

  • Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation.

  • Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback.

  • Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices.

  • Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us.

The Language of Patient Feedbackis key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.

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Book Details

File size9.21 X 6.14 X 0 in
Print pages258
PublisherRoutledge
Publication date April 4, 2019
LanguageEnglish
ISBN9781138702776
autor-image
Paul Baker
Author
Paul Baker is a research associate at the Department of Linguistics, Lancaster University. His research interests include endangered and minority languages, language and sexualities and corpus based a...

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Indigo Books & Music In Stock Hard Cover Hard Cover Buy CAD 230.50
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