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Total Quality Management

by United States Congress House Of Represen

2021-05-29 01:24:04

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This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques. Some of the features of this text include: Pract... Read more
This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques. Some of the features of this text include:
  • Practical state-of-the-art approach
  • Figures and tables that help clarify and reinforce the concepts presented
  • Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables
  • Sufficient theory is presented to ensure a complete understanding of the concepts
NEW to this edition:
  • Reorganization of Part II for a more logical chapter sequence
  • Brief description of a TQM exemplary organization added at the end of each chapter
  • Revised chapter to reflect the ISO 9000: 2000 revision
  • Increased number of examples in most chapters
  • New chapter entitled "Information Technology"
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Book Details

ISBN9780130993069
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United States Congress House Of Represen
Author
...

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