Total Quality Management
by United States Congress House Of Represen
2021-05-29 01:24:04
This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques. Some of the features of this text include: Pract...
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This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques. Some of the features of this text include:
- Practical state-of-the-art approach
- Figures and tables that help clarify and reinforce the concepts presented
- Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables
- Sufficient theory is presented to ensure a complete understanding of the concepts
NEW to this edition:
- Reorganization of Part II for a more logical chapter sequence
- Brief description of a TQM exemplary organization added at the end of each chapter
- Revised chapter to reflect the ISO 9000: 2000 revision
- Increased number of examples in most chapters
- New chapter entitled "Information Technology"
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