KAREN LAWSON, PHD, is an international consultant, speaker, and author. As founder and president of Lawson Consulting Group, Inc., she is the author of Leadership Development Basics, The Art of Influencing, Improving Workplace Performance Through Coaching, Improving On-the-Job Training and Coaching, SkillBuilders: 50 Communication Skills Activities, New Employee Orientation Training, and Involving Your Audience—Make It Active. She is coauthor of 101 Ways to Make Training Active (first edition) and has published dozens of articles in professional journals. Less