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Handling Difficult People: What To Do When People Try To Push Your Buttons

by John Townsend

2021-05-27 23:44:45

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Let''s face it, hard as we try, none of us can avoid contact with difficult people.  Some people just seem to savor unnecessary and unhealthy conflict; they don''t seem to be happy unless they are driving those around them crazy.  Best-sell... Read more

Let''s face it, hard as we try, none of us can avoid contact with difficult people.  Some people just seem to savor unnecessary and unhealthy conflict; they don''t seem to be happy unless they are driving those around them crazy.  Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us.  He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don''t work!  He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.

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ISBN9781404175679
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John Townsend
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