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Pragmatic Application of Service Management: The Five Anchor Approach

by Mark Thomas

2021-01-06 03:33:39

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Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBI... Read more
Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBIT(r)5, ISO/IEC 20000 and ITIL and, to provide a unique mapping to assist service management practitioners in their information gathering. This practical book presents a holistic view of the three and enables service managers to immediately adapt and deploy the guidance, quickly improving their ITSM function. Less

Book Details

File size8.5 X 5.5 X 0.21 in
Print pages1
PublisherIT Governance Publishing
Publication date February 18, 2014
LanguageEnglish
ISBN9781849285148
autor-image
Mark Thomas
Author
Mark lives deep in the Herefordshire countryside with his wife Shirin, children Henry and Leila, his wife's mother, Puri, and two cats. He studied Maths at Cambridge University and headed the strategy...

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